Contact Our Support Specialists
Support is available to assist with questions, account-related issues, technical concerns or general feedback. You can contact our team by live chat, email or phone for prompt assistance. For account or payment queries please have ID and transaction details ready to speed up investigation. We handle security checks, deposits and withdrawals, and can escalate complex cases to specialist teams. Use the contacts below to start a request or follow up on an existing enquiry at any time for quick resolution.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, account, verification, deposits and technical queries) |
| General enquiries | [email protected] (press, partnerships, marketing and general enquiries) |
| Affiliate enquiries | [email protected] (affiliate sign-ups, reporting, payments and partner support) |
| Phone | +44 20 7946 1835 (telephone for urgent account, security or payment queries) |
| Working hours | Mon-Sun, 08:00-00:00 (UK hours; response times vary by channel) |
Contact Us by Email
For detailed requests, account issues or any enquiry needing documents, email is the preferred contact method. Please send messages to [email protected] with a clear subject line and include up-to-date contact details and your account ID where relevant. Providing full information up front helps us respond faster and avoids delays when verifying your request.
Submit Your Inquiry
Response Time
Our support team aims to answer most enquiries within one business day. Simple requests are usually resolved quickly; more complex cases, such as verification or payment investigations, may take longer depending on their nature and the information required. If you need faster help, use live chat for urgent issues or email [email protected] and include as much detail as possible.
Feedback
We'd love to hear your feedback, suggestions or ideas for improving the site. Please share what worked for you, any issues you came across, or features you'd like to see. All feedback is reviewed carefully by our team and used to shape service updates and improve the user experience. Thank you for helping us make the site better for everyone.