User Terms and Conditions
These terms and conditions set out the rules that govern your use of the Black Magic platform and explain the relationship between us and our users. We operate the site to provide casino and sports services; by registering an account and using the platform you accept these terms and any rules published on the site. Please read them carefully and contact support if you need clarification.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Only one account per person is permitted unless we agree otherwise. Do not share your password or account details. If you suspect unauthorised access, contact support immediately at [email protected]. We may suspend or close accounts where we suspect fraudulent activity, bonus abuse, chargebacks, or a breach of these terms.
Eligibility requirements
To use our services you must be at least 18 years old and permitted to gamble in your country of residence. We may restrict access from certain jurisdictions. Account activation and withdrawals are subject to verification checks; you may be asked to provide identity, address, and payment documents. If you cannot satisfactorily verify your identity we may limit, suspend, or close your account and retain funds where permitted by law.
Acceptable platform use
Use the site responsibly and only for lawful purposes. Prohibited behaviour includes attempting to manipulate games, using bots or automated tools, colluding with other players, money laundering, registering multiple accounts to abuse promotions, and any conduct intended to disrupt the service. Repeated breaches may result in permanent account closure and forfeiture of winnings.
General bonus and promotion rules
Promotions, welcome offers and free spins are subject to separate terms which form part of these conditions. The welcome bonus, where applicable, requires a first deposit and activation through the stated method. Wagering requirements, eligible games and minimum deposit levels (for example, a minimum first deposit of £25) may apply. We reserve the right to refuse or revoke bonuses in cases of suspected abuse, mistakes, or unfair play. Bonus balances may be excluded from withdrawals until wagering requirements are met.
Deposits and withdrawals
We accept a range of payment methods, including cards, e-wallets and certain cryptocurrencies. Minimum deposit requirements may apply; a minimum first deposit of £25 has been referenced in our terms. Withdrawals are subject to standard ID verification and additional checks to prevent fraud. Processing times vary by method and may take up to 2 business days before funds leave our systems. Transaction and withdrawal limits may apply; examples reported include limits such as £5,000 per day, £7,000 per month and a lifetime cap, but exact limits depend on account status and payment method. We reserve the right to apply holds while checks are completed.
Dispute resolution
If you have a complaint, please contact our support team so we can investigate and aim to resolve the matter promptly. If we cannot reach agreement, unresolved disputes may be referred to an independent mediator or to the courts of the jurisdiction applicable to your account, in line with the law. We will provide details of our complaint handling process on request.
Updates to terms and conditions
We may update these terms from time to time. Material changes will be published on the site and, where appropriate, we will notify registered customers. Continued use of the service after changes are published constitutes acceptance. If you do not agree with any change you should close your account. For questions about updates or how terms apply to your account, contact [email protected].
Throughout your time with BlackMagic we expect responsible use of the platform. Tools to help manage play are available and we encourage anyone concerned about their gambling to seek support from recognised organisations.